Wednesday after I posted about my dishwasher I spent 45 minutes, most of which was on hold, with Best Buy trying to determine the current status of my dishwasher. Finally I was told that my part was in! The soonest they could come out was Saturday. I was beyond frustrated.
"You're telling me that you have my part, didn't bother to call me and now the soonest you can come is Saturday even though today is Wednesday? And after I've waited WEEKS???"
The woman on the other end of the phone could really careless about my plight and told me that was soonest a repairman would be available. Defeated I said "Fine, just please fix my dishwasher."
So bright and early this morning I eagerly awaited a phone call because I was told they would call between 7-9 am and would show up between 12-3 pm. But 9:00 am came and went and no phone call. By about 11:45 I'm somewhat concerned. What if Mike the Repairman or his Discombobulated Sidekick Myles aren't coming at all? What if my service call is taking the same fate as my part-- lost somewhere. So I called Best Buy.
I have the number memorized and all the prompts memorized too. 1-888-237-8289, prompt 1 for English, then prompt 3 for speak to someone on the phone, remain on hold for extraordinarily long time, talk to person and tell them its about an appliance repair, go to system where I'm asked for my zip code, hold again for long time until I speak to someone who asks me if I'm calling about a TV or an appliance. Often I'm then placed on hold again because this person should be able to access my file so they send me off somewhere else where so far I have been disconnected 5 times out of 6 that I have gotten this far. And that's usually after being on hold for about 20 minutes. Fun times.
But today I got to person #2 who apparently COULD access my file today. She told me that a repairman WAS scheduled and then put me on hold to determine when he would be there. Finally she came back and she told me he would be there at noon. The time was 12:17. Whatever. I was in the system and today it only took me 30 minutes to get that information.
Ronnie, a new face, shows up around 1:10. He asks me what error code the dishwasher was showing before. I tell him that its been so long I really have no idea, I can't remember. I show him the card that Discombobulated Myles left and Ronnie says "Uh, oh, you need a part."
Ronnie has no part. Yes, you read that right. Literally FIVE WEEKS since Discombobulated Myles came there IS STILL NO PART. However, Ronnie is the first person through out this entire farce to actually show some sympathy about my situation. He left me his personal cell phone number and told me if I hadn't heard anything by THURSDAY to call him and he will try to find out what's going on. Thursday, by the way, will be 6 weeks since my dishwasher went out. But who's counting?
So now I am in a very, VERY, VERY crabby mood. I can not emphasis the crabbiness enough. It is so palpable that when my boys came home from the movies they instantly knew that all was not well. And I hate that. I hate that Best Buy has the power to affect my mood like this.
Am I asking for the moon here? I have tried to be very nice and understanding and even tried to find the humor in it but I'm beyond humor. All I want is a working, functional dishwasher.
I'm thinking about taking my receipt up there tomorrow and asking for a full refund, a refund for the installation because why should I pay for installation of something that doesn't work, and a refund for the extend warranties I got on my washer and dryer that I purchased from them about the same time. I can assure you that it will be a cold day in Hades before I call Best Buy for service again.
What do you all think I should do? I am really trying not to let this get to me but 5 weeks, 7 phone calls for a length of at least 3 1/2 hours, and one in person visit haven't fixed the problem. I'm just tired of dealing with it.
5 weeks ago