By last Thursday I had had enough!!!! I called the Best Buy store where I bought the dishwasher and asked to speak to a manager about an issue with my dishwasher. So I very calmly and politely tell my short version and end with "I either want my dishwasher fixed by tomorrow or I want a refund."
To which the manager replied "How about I give you a new one."
Why did I think it would be that easy?
After dinner I slipped away (my errand last Thursday night when I saw my laundry room exposed to the world) and went to Best Buy to arrange for my new dishwasher. But here's the catch: the original dishwasher I bought was a floor model and was sold at a reduced price so I either had to accept a lower quality dishwasher or I had to pay more.
For all I knew the part for the original dishwasher was still being manufactured in China so I had no idea when, or if, it would get fixed. (If I had only known I was going to need that part I could have picked it up this past July while I was there.) I know, I know, it seems totally insane to pay more to a business to replace a dishwasher that they failed to repair due to their own incompetence but I had been driven to the point of insanity. I have heard that hostages start to feel an affinity to their captors, maybe that was it. I fell for the "we're going to replace it because its been too long but you have to pay more because your model is no longer available." I was fooled by the bait and switch.
I just wanted a dishwasher to wash my dishes. Is that so much to ask for?
I know, I know, I should have demanded my refund and run out the door straight to Lowe's but like a fool I stayed there. I reasoned that finally someone was trying to make this right and all I wanted was a dishwasher to work and this was probably the fastest way to make that happen.
Hello!!!! We're dealing with a business that won't even call you 7 weeks after supposedly ordering a part!!!
So I paid my $191.59
What an idiot.
My new dishwasher was delivered this morning and the delivery guys brought in a cardboard box and turned to leave. WHOA! Guess what? Installation wasn't included. I asked if they could at least unpack it, which they did. They hauled the old one away and a few minutes later they knocked on the door handing me a metal hose and an hard wire electric cord saying I would need them to install the new one.
Unbelieveably I'm still Little Miss PollyAnna. My brand new shiny dishwasher is only feet from its destined spot. So I had to install my new dishwasher myself? I couldn't do any worse than Mike the Plumber/Contractor. And if worse came to worse, I could call my brother Kevin to come and help me.
The day wore on and I hadn't installed the dishwasher yet. In the meantime, REAL, not paper, dishes are piling up all over the counter because the new dishwasher will be working any minute! Finally while I started to cook dinner I decided that I'm standing right there so I might as well figure out what I need to do. I looked at the instruction manual and realized that I'm missing a part. While the delivery guys gave me the hose they neglected to remove the brass elbow attached to it. This required a trip to Home Depot.
Of course, the elbow bracket wasn't sold seperately so I had to purchase a new universal kit for $19.99 + tax. So now my new replacement dishwasher has cost me over $2oo. But I don't care -- I just want my dishwasher!!!
I get home and start to screw the elbow in and it barely goes in so I broke down and called Kevin. I had no idea what I was doing wrong. Thirty minutes and 2 phone calls later Kevin and I figure out that I wasn't doing anything wrong. Its the dishwasher or the kit. I need a new one or the other.
After 45 days, 4 hours in phone calls, 2 visits to the store that have lasted about an hour and a half, one trip to Home Depot and $211 later I STILL do not have a working dishwasher. (Do you think I emphasized the "still" enough?
Oh, and the kicker? Guess who called me last Friday? The repair people called to tell me that my part was in.